Subway Listens Survey – Get Free Cookies at

Customer satisfaction surveys have become a vital tool for restaurants and retailers across industries to get feedback from patrons and reward them for their loyalty. Subway, one of the largest quick-service restaurant chains globally, also conducts an online customer satisfaction survey called the Subway Listens Survey.

This article provides a comprehensive guide to the Subway Listens Survey, including its requirements, restrictions, survey process, rewards, and more.

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Read on to learn how you can participate in the Subway Listens Survey at and earn yourself a free cookie from Subway!

Requirements for Subway Listens Survey

To be able to take the Subway Listens Survey and earn the free cookie reward, there are a few requirements:

  • You must have recently made a purchase at a Subway restaurant within the last 7 days. Your purchase receipt will contain the details needed to start and complete the SubwayListens survey.
  • The receipt should have the 16-digit survey code printed on it. This code will be entered on the Subway Listens Survey website.
  • You will need to have the date and time of your Subway visit handy to enter in the survey. This helps match your survey responses to your visit details.
  • Your Subway purchase must have been made in the United States. Currently, only Subway purchases made in the US are eligible for the survey.
  • You can only take the survey once per visit transaction. Each receipt will have one unique survey code that can be used to take the survey just once.

How To Take Subway Listens Survey?


The Subway Listens Survey is an online customer satisfaction survey conducted by the popular submarine sandwich franchise, Subway. By taking just a few minutes to share your recent experience at a Subway restaurant, you can earn yourself a reward of a free cookie! Here are the key details and requirements to take the Subway Listens Survey:

  • The survey is available at This is the only official website for the survey.
  • You’ll need to have made a purchase at Subway within the last 7 days to be eligible to take the survey. Your receipt will contain details like the store location, date and time of visit, survey code, etc. that will be needed to begin the survey.
  • The receipt should have a 16-digit invitation code printed on it that can be entered at the start of the survey. This survey code links your survey responses to your visit.
  • The survey must be taken within 7 days of your Subway visit to qualify for the reward.

Restrictions for Subway Guest Satisfaction Survey

While the Subway Listens Survey is open to most of their US customers, there are some restrictions:

  • The offer of a free cookie for completing the survey is only valid at participating Subway locations in the United States. Not all Subway locations may participate.
  • The survey reward or validation code obtained after completing the survey must be redeemed within 30 days at a participating US Subway restaurant.
  • Each survey code is valid for one customer satisfaction survey. Attempting to take the survey more than once with the same code is prohibited.
  • Employees of Subway or its franchisees are not eligible to take the Subway Listens Survey.
  • The free cookie reward cannot be redeemed for cash or any other alternative offer. It is valid only for one free cookie from the Subway menu.

Start Subway Survey to Get Free Cookie

If you’ve made a purchase at Subway recently, here is how you can take the Subway Listens Survey and earn yourself a free cookie:

  • Visit – the official Subway Listens Survey website.
  • When prompted, enter the 16-digit survey code printed on your Subway receipt.
  • You will then be asked to enter requested details like Subway location, date and time of visit, items purchased, etc.
  • Take about 10-15 minutes to complete the survey questions honestly.
  • Upon completing the survey successfully, you will be presented with a validation code for a free Subway cookie.
  • Redeem this reward code during your next visit to Subway within 30 days.
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About Subway

Subway first opened its doors in 1965 and has grown to become the largest restaurant chain in the world by number of locations. It is an American fast food franchise that sells submarine sandwiches and salads. Some key facts about the Subway chain:

  • Founded in 1965 in Bridgeport, Connecticut by 17-year-old Fred DeLuca.
  • Headquartered in Milford, Connecticut with locations worldwide.
  • As of 2022, has over 37,000 restaurants in over 100 countries.
  • Known for allowing customers to customize their own subs with a wide variety of ingredients.
  • Menu includes subs, wraps, salads, breakfast items, snacks, drinks.
  • Caters to health-conscious diners by offering lean meats, low-fat options, fresh vegetables.
RequirementReceipt Number
RewardFree Cookie
Validity30 days
Limit1 Reward per receipt

Frequently Asked Questions

What is the Subway Listens Survey?

The Subway Listens Survey is an online customer satisfaction survey conducted by Subway restaurants. It allows customers to provide feedback on their recent experience at a Subway store.

Why should I take the Subway Listens Survey?

By taking the survey, you can let Subway know how they are doing and what improvements need to be made. As a reward, you get a validation code to redeem for a free Subway cookie on your next visit.

How can I take the Subway Listens Survey?

To take the survey, you’ll need to have a purchase receipt from Subway within the last 7 days. The receipt will have the survey website and survey code printed on it. Go to, enter your code and details, and complete the survey questions.

What do I need to take the Subway Survey?

You need a purchase receipt from Subway within the last 7 days that have the survey code on it. You’ll also need the date, time, and location of your visit along with your receipt details.

How long does the Subway Survey take?

The survey takes about 10-15 minutes to complete. It involves rating your satisfaction with Subway’s service, food, cleanliness and other aspects of your visit.

What is the reward for taking the Subway Listens Survey?

When you finish the survey, you get a validation code to redeem for one free Subway cookie with your next purchase.

When does the free cookie reward expire?

The validation code for the free cookie must be redeemed within 30 days of completing the survey at a participating Subway location.

Can I take the survey more than once?

Each survey code is valid for one survey. You cannot take the survey more than once with the same code.

SubwayListens Contact Information

Should you have any questions or need to get in touch with the SubwayListens support team, here is their contact information:

Mailing Address: Subway World Headquarters LLC., 325 Bic Drive, Milford, CT 06461

Customer Service: 1-800-888-4848

Email: [email protected]



The Subway Listens Survey available at offers customers a chance to provide feedback in exchange for a reward of one free cookie. By taking just a few minutes to share your Subway experience, you can enjoy something sweet for free. The survey is easy to take if you have a receipt from your last visit. Just enter the survey code and visit details to begin. Completing the 10-15 minute survey allows Subway to understand customer satisfaction better and make improvements. So next time you are at Subway, save your receipt and take the survey online to claim your free cookie!

11 thoughts on “Subway Listens Survey – Get Free Cookies at”

  1. Just picked up my chopped salad from our local Subway. First for the price I think that the bowl should be filled at least halfway or more. Mine looked like a minimal side salad. I had to ask for more spinach. It seems as if your prices are going up and sizes decreasing. No more salads from Subway for me. The training these kids are getting on customer service and making your products is seriously decreasing.

  2. I forgot to mention there were not any straws or napkins to be found and my to-go order was just handed to me not placed in a bag. Carrying a salad, chips, drink, phone and keys was a bit challenging.

  3. 13050 Louetta Rd Ste 2208, Cypress, TX 77429

    The Subway at that location was awesome. The recommended me to get the melted steak and cheese and although it was almost closing time they did a fantastic job with the sandwich.

  4. The subway at Imperial valley mall store location 41347-0 in imperial valley at 12:34pm husband bought a steak slider, and a foot long steak. Notice the worker take a surving for the slider from the 6inch plate they have made. So I was skimp from that serving for the foot long. Basically I paid 1.89 plus tax for 2 piece of bread, 2 small onions, and 1 slice of bell pepper that was cut in half. Customer service is really bad.

  5. I received service on October 5, 2019 at the store in Magee, MS inside Walmart. There were many people in line. There was only one-person providing service because the other one was on break. The person that was providing service did an excellent job of serving everyone that you did not notice she was doing all the stuff by herself. She greeted everyone, made the orders and totaled it up. She said Thank You to ever customer with a smile. I noticed because she was so polite and provided excellent service. I did not get her name but on my receipt the hose order ID is SPM20191005031704. Just wanted Subway to know they had a great employee that day representing there company. I received a great sandwich the way I like it and great customer service. I will definitely be going back.

  6. My experience was horrible. I went to Subway in Memphis , Tennessee. August 28 (2020). No greeting. Sandwhich was horrible. Very rude workers. No hairnet , The manager was using the N word , vulgar language. They need to be F.I.R.E.D… I am a parent of a St.Jude patient. I was disrespected in front of a store full of customers. I asked if he/or she could put on a hairnet? He cursed me in front of other customers as well as my sick 11 year old and my daughter. I have been at St. Jude for 2 years. O have never been so disrespected. The store is located at 464 N. Main St. Memphis Tennessee. Your company needs to train it’s employees in respect , greetings , smiles , proper greeting , most of all the customer is “Always correct. I will not be going back until you have more common courtesy for their customers…..

  7. I just left the Wetmore and Stone in Tucson, AZ location and I guess I am not a customer anymore. Let me start by saying I haven’t been to subway in months because of terrible service quality at every location. First thing I notice is no club sandwich, my only sandwich. No roast beef, my favorite. No spicy mustard, my condiment. And for six inches cookie and a drink I pay $10. For mustard. I can make this at home. This isn’t what I went to Subway for, mustard for hot dogs. And the service was again crap. Rude. Obviously tired after rush but rude. Damnit if we don’t allow pay for at least common courtesy but every damn time I get rude. I’m done with subway.


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