Subway Listens is a survey program by the popular sandwich franchise Subway that allows customers to provide feedback on their recent experience at a Subway restaurant. In exchange for completing this short survey, customers receive a coupon code that can be redeemed for a free cookie or fountain drink on their next visit.
This initiative provides Subway with valuable insights to improve customer satisfaction, while rewarding patrons with a tasty freebie. In this comprehensive guide, we will explain everything you need to know about Subway Listens and walk you through the quick and easy steps to take the survey and claim your free cookie reward.
What is Subway Listens?
Subway Listens is an online customer satisfaction survey created by the Subway brand. Visit www.subwaylistens.com to share feedback on service, food, cleanliness, and overall experience. Your opinions matter in shaping a better Subway visit.
Subway Listens survey gathers feedback for HQ, helping meet expectations and pinpoint areas for improvement. Your input shapes a better experience. Spend 5-10 minutes on the survey, and get a free cookie code for your next Subway order. Your time is rewarded!
Benefits of SubwayListens.com
SubwayListens.com offers several advantages for both Subway customers and the company itself:
Voice of the Customer:
- It provides a platform for customers to share their experiences and opinions.
- Allows Subway to gather valuable feedback directly from their clientele
Continuous Improvement:
- Helps Subway identify areas for improvement in their products and services
- Enables the company to address issues promptly and enhance overall customer satisfaction
Customer Engagement:
- Demonstrates that Subway values customer opinions
- Strengthens the relationship between the brand and its customers
Reward System:
- Offers incentives (such as discounts or free items) for participating in surveys
- Encourages repeat visits and customer loyalty
Data-Driven Decision Making:
- Provides Subway with data to make informed business decisions
- Helps in tailoring menu items and services to meet customer preferences
Quality Control:
- Assists in maintaining consistent quality across different Subway locations
- Allows for monitoring of individual store performance
Employee Performance Feedback:
- Provides insights into staff performance and customer service quality
- Helps in identifying training needs and recognizing exceptional employees
Market Research:
- Acts as a cost-effective method for ongoing market research
- Helps Subway stay competitive in the fast-food industry
Brand Image Enhancement:
- Shows Subway’s commitment to customer satisfaction
- Improves public perception of the brand as responsive and customer-centric
Customization Opportunities:
- Allows Subway to gather region-specific feedback
- Helps in customizing offerings based on local preferences
By leveraging SubwayListens.com, Subway creates a win-win situation where customers feel heard and valued, while the company gains crucial insights to drive its business forward.
Why Take the Subway Listens Survey?
Taking just a few minutes to complete the Subway Listens survey benefits both patrons and the Subway brand. Enjoy a free cookie of your choice and have a voice in shaping the future of your favorite sandwich shop. Survey feedback helps Subway recognize strengths and address weak spots, ensuring better customer satisfaction by meeting their needs effectively.
Overall, the Subway Listens survey rewards loyal customers for assisting Subway in its efforts to enhance overall customer experience and exceed expectations continually. Monitoring key metrics like service friendliness, food taste, restaurant cleanliness, and speed allows Subway to focus improvements on the areas that matter most to patrons.
How to Take the Subway Listens Survey
To begin the quick and straightforward Subway Listens survey process, you will need:
- Recent Purchase: Must have made a purchase at Subway within the last 7 days
- Internet Device & Connection
- Subway Receipt displaying survey code
- 5-10 minutes of time
Simply follow these steps:
- Visit www.subwaylistens.com
- Enter the survey code printed on the top of your receipt.
- Answer all survey questions about your last Subway experience.
- Upon completing the survey, you will instantly receive a coupon code for a free cookie.
- Redeem your coupon code during your next purchase at any participating Subway location.
Make sure to enjoy your delicious free cookie reward during your next visit and encourage providing ongoing feedback via surveys when possible!
Beyond taking customer satisfaction surveys to earn free cookies at Subway, there are a couple of hacks to conveniently access other Subway freebies and exclusives as well:
Join Subway MVP Rewards
Signing up for the complimentary My Subway Rewards program opens the doors to surprise monthly offers and subscriber-only promotions. As an MVP member, you can benefit from Freaky Fast Friday perks like free chips and monthly specials customized around your personalized tastes. Other membership perks include:
- Birthday Reward
- Access to Subway Merch
- Exclusive Sweepstakes Entries
Automate Survey Responses
Tired of repeatedly answering the same survey questions? Automate the process using receipt-reading apps like DoNotPay to instantly submit surveys on your behalf. This allows you to collect hard-earned rewards without the time commitment. With quicker access to free cookies, focus enjoyment on biting into that warm chocolate chip or creamy peanut butter crumbly goodness instead!
Act Fast for Timely Deals
Keep up with Subway’s Facebook and other social media channels for up-to-date discount posts on seasonal freebies and limited-time specials. Whether it’s locking in your free slice of Cold Cut Trio on National Sandwich Day or enjoying BOGO footlong his, acting fast to take advantage of these monthly special offers ensures maximum Subway savings.
So next time you grab a sub-to-go, appreciate how Subway provides engaging ways, beyond surveys for free cookies, that loyal customers can gain the upper hand with wallet-friendly free food and exclusive perks. Now that your cookie craving can conveniently be cured for free, enjoy embracing Subway’s full menu knowing savvy tricks to keep those Subway rewards rolling in!
FAQs
No purchase is necessary. Use your recent receipt’s survey code for Subway Listens. Share feedback for a coupon, and enjoy a free cookie with any purchase.
The survey code printed on your receipt is only valid for 7 days after your visit. Make sure to enter your survey code at www.subwaylistens.com within a week to qualify for your free cookie.
Yes, you can complete the Subway Listens survey after every visit to any participating Subway restaurant location by using the new printed survey code from your latest receipt. Each unique survey code entitles you to a free cookie that you can stack up and redeem on future visits if desired.
The free cookie coupon code awarded upon completing the Subway Listens survey expires after 30 days if not redeemed. To maximize your reward, make sure to use your coupon toward your next Subway cookie craving within 30 days.
Conclusion
With a better understanding of how Subway Listens works and clear steps on how to take the survey for a free cookie, head to your nearest Subway and put this guide into action!
Spend just 5-10 minutes providing genuine feedback after your meal, conveniently access your coupon code reward, and satisfy your next cookie or fountain drink craving on the house during your following visit. Beyond survey freebies, keep an eye out for other deals like Subway MVP Rewards to routinely keep the free food and savings on tap. Now geared with tips, enjoy Subway more than ever before!
The LilChsSteakSldr and Ham&JackSlider purchased at Subway#4493-0 were tasty and reasonably priced.
Just picked up my chopped salad from our local Subway. First for the price I think that the bowl should be filled at least halfway or more. Mine looked like a minimal side salad. I had to ask for more spinach. It seems as if your prices are going up and sizes decreasing. No more salads from Subway for me. The training these kids are getting on customer service and making your products is seriously decreasing.
I forgot to mention there were not any straws or napkins to be found and my to-go order was just handed to me not placed in a bag. Carrying a salad, chips, drink, phone and keys was a bit challenging.
While sitting in subway at Walmart Tim called a possible customer a bitch while she walked out
13050 Louetta Rd Ste 2208, Cypress, TX 77429
The Subway at that location was awesome. The recommended me to get the melted steak and cheese and although it was almost closing time they did a fantastic job with the sandwich.
The subway at Imperial valley mall store location 41347-0 in imperial valley at 12:34pm husband bought a steak slider, and a foot long steak. Notice the worker take a surving for the slider from the 6inch plate they have made. So I was skimp from that serving for the foot long. Basically I paid 1.89 plus tax for 2 piece of bread, 2 small onions, and 1 slice of bell pepper that was cut in half. Customer service is really bad.
He cedar city subway didn’t get my order right.so much for ordering online!
The salad was incomplete and soggy
I received service on October 5, 2019 at the store in Magee, MS inside Walmart. There were many people in line. There was only one-person providing service because the other one was on break. The person that was providing service did an excellent job of serving everyone that you did not notice she was doing all the stuff by herself. She greeted everyone, made the orders and totaled it up. She said Thank You to ever customer with a smile. I noticed because she was so polite and provided excellent service. I did not get her name but on my receipt the hose order ID is SPM20191005031704. Just wanted Subway to know they had a great employee that day representing there company. I received a great sandwich the way I like it and great customer service. I will definitely be going back.
Our local store has gotten so they know our order it’s great having friends in a sub shop
My experience was horrible. I went to Subway in Memphis , Tennessee. August 28 (2020). No greeting. Sandwhich was horrible. Very rude workers. No hairnet , The manager was using the N word , vulgar language. They need to be F.I.R.E.D… I am a parent of a St.Jude patient. I was disrespected in front of a store full of customers. I asked if he/or she could put on a hairnet? He cursed me in front of other customers as well as my sick 11 year old and my daughter. I have been at St. Jude for 2 years. O have never been so disrespected. The store is located at 464 N. Main St. Memphis Tennessee. Your company needs to train it’s employees in respect , greetings , smiles , proper greeting , most of all the customer is “Always correct. I will not be going back until you have more common courtesy for their customers…..
I just left the Wetmore and Stone in Tucson, AZ location and I guess I am not a customer anymore. Let me start by saying I haven’t been to subway in months because of terrible service quality at every location. First thing I notice is no club sandwich, my only sandwich. No roast beef, my favorite. No spicy mustard, my condiment. And for six inches cookie and a drink I pay $10. For mustard. I can make this at home. This isn’t what I went to Subway for, mustard for hot dogs. And the service was again crap. Rude. Obviously tired after rush but rude. Damnit if we don’t allow pay for at least common courtesy but every damn time I get rude. I’m done with subway.
I stopped in at Subway in Moosomin Saskatchewan. The Subway # 52603-0 on November 12. The service was ok by the single young man behind the counter. Once I sat down to eat, did I begin to see just how dirty the store was. There were dead hornets on the window ceils and the windows were dirty both in and outside. The entry door was smeared with hand prints from top to bottom. The floors and tables had not been mopped wiped or cleared. The bathroom toilet, floor and sink had not been wiped or cleaned for how long?? nothing gets that dirty in a day.
I was disappointed in the condition of the whole store and I hope that by giving this feedback that this store will clean up it’s act and be what I have come to expect from a Subway.
I went to my Subway for my regular “Sunday Subway” today at 10:50 am (CST). The lights and ceiling fans were on but the door was locked and I could not see anyone inside. There were several other people outside with me wondering what was the problem. I drove home, looked up the phone number in my phone book (334-431-5471). It rang and rang and finally got a recorded message that voice mail has not yet been set up. I dug out my receipt from my last visit to my Subway and the phone number was (33408749471). I tried it and got a disconnect recorded message. Now what? I was disappointed not to have my Sunday Subway and no way to phone them to see if they are open yet at 3:30 pm.
When I was at the shands health care plaza deli our service was unsatisfactory. My girl friend, her 4yr old son, and I were trying to get food before his appointment. While in line I was holding him while both her and I were trying to order. Our order was not complicated. We order 2 meatball subs meals which only included mozzarella cheese and were toasted. In addition a peperoni pizza. As we were ordering on Monday Dec. 4th 2023 @ 1240pm the female employee show forms of both aggressive and sarcastic behavior to both myself and my girlfriend. From start to finish she performed her duties with contious rolling of her eyes. Along with smacking of the lips and sighing. Everytime my girlfriend would ask me what I would want with my meal as I was trying to control the 4 yr old. The female employee showed signs of being impatience. As we finished ordering our meal components she preceded to set our cups down aggressively. She then asked if we wanted to complete our order with chips or cookies. I ordered white macadamia cookies. While my girlfriend ordered chips. Being as impatient as she was she failed to provide is with chips. As we sat and realized the missing bag of chips. I approached the counter and I then recieve more sarcastic behavior from the employee.
Thank you for your time and consideration. I’m sorry to report the misconduct.
The gentleman that worked at subway #6504-0 on 12/8/2023 around 1:30pm, worked his ass off!! He was by himself, working on 6 walk in orders but also 2 app orders, and still had the best customer service, the best smile and hardest work ethic I have ever seen! That man not only deserves a raise but also deserves a lot of credit!! He should have all the recognition in the world!
Took the survey and wrote my numeric code on the top of my receipt like it says to do for a for 20 Oz drink or 2 cookies. Went to Subway in Canton texas today to buy a sub and to redeem my code for the cookies. They knew nothing about the survey and I didn’t get my cookies. So, want be taking a useless survey from subway again.
Dear Angel, I am a loyal customer and when angel was manager of davis st store it was wonderful. I was sadly disappointed and insulted on Sat. Dec. 9th at the subway store on westinghouse–Jubilee plaza. I live close by and ran to store to get a sub and cookies which I do three times a week. There was one customer that TESSA was finishing up with and then myself. I was standing in front of the order case and she RAN by me yelling it will be 10-15 min before I can help you to the back of store. In 2-3 min she came out carrying a broom and begun sweeping under all the tables. I inquired , I would like to order a sub. She replied I have been so busy for last hour with customers and i have to sweep and clean before leaving at 4:00( it was 3:40at the time). I replied you should wait on customers first and she replied that subway makes her sweep and cleanup and takes precedent over customers. Then at 3:50 a nice looking high school boy (black) came in and i asked him to make my sub. He immediately serviced me as I continued to bicker with TESSA. I paid and left 15% tip and this young man refused to hand me my bag of food until I apologized to TESSA for arguing with her. TESSA told him to give me my food, As I turned to leave Tessa still cleaning yelled we will just Black Ball you from coming into this store. The young Male then called me an asshole as I left. TESSA and I argued but no profanity was used then a 16-17 year old high schooler calls me an asshole. Angel if you read this I was never treated this way at your store or at the Westinghouse store before like this. Young people have no respect for customers(least senior citizens). I am 73 years old and customers don’t count, sweeping the floor does.
Why do I provide my credit card information for this survey? It doesn’t make sense.
Good service and food tasted good
My wife and I have just finished eating at the store inside the Walmart store in Newport, AR. The food was very good, but the service was very substandard. The two young ladies working there tonight were rude, no eye contact, no smile, nothing that would make us return to the store. Service was exceptionally slow and sloppy. Other employees are exceptional in their customer service at this store, but these two were lacking.
Jan. 8/24 Subway #11443-0 3393 Portage Avenue, Winnipeg
We got our sandwiches and sat at a table and the staff proceeded to begin cleaning – moving all the tables and chairs and sweeping and washing the floors. It was super noisy and we could not even talk to each other. As we were sitting there we noticed the staff using a rag to wipe the seats of the chairs and then immediately wiped the table tops with the same rag. We told the Manager what we saw and she said she would tell her staff not to do that anymore and I told her it was sickening to watch and why didn’t they know this. We will never, ever go to that Subway again! The Department of Health should be notified.
We went for lunch today at the Subway inside our Walmart store in Charlotte Michigan. It was the worst experience we’ve had in a Subway!! They were out of steak, they were out of rotisserie chicken, they were out of many of the different cheeses. The vegies were in a very limited supply. We should have left immediately when we found out they were running on bare minimum, we didn’t but sure wished later that we would have!! To add insult to injury, the pop dispenser had no Dr. Pepper, no Root Beer and no regular coke. The diet coke was so watered down it had zero flavor. We both said we will never eat there again based on today’s experience!! It was almost $24.00 for a 6 inch sub and a salad. CRAZY EXPENSIVE for what we got. Seriously if they are out so many things why didn’t they just close!!!!
When to buy 2 footlong sandwiches at 11850 Hialeah Gardens Blvd. Location #54634 had the worst experience ever there, the manager who was there which I forgot her name started mistreating the employee #214 because of the way she was placing cheese over the tuna which we didn’t care at the moment. The sandwich weren’t going to get heated up anyway so to us it didn’t matter. The problem is the way she handle the situation screaming at me like I was a nobody and pulling out the policy to show me how things should be done. Which I really don’t care about. Another thing about this place is that it had a sign saying that the bathroom was out of order. I believe its not. I would like for this manager to be replaced for mistreatment of customers and employees. It gives a very bad impression to anyone that could have been there. Please reply to my incident 1/21/24 at 4:39:16 Tran# 1/A-413656 amt.spend $42.60 Thank you
We recently purchased 2 subs from your subway franchise in Ottawa 50 Rideau street The total purchase price was $25.28 plus tax of $3.29 for a total of $28.55. Then we purchased the same 2subs from subway franchise in Aurora 15540 BAyview ave. The total purchase price was $26.98 plus tax of$3.51 for a total of$30.50. We would like to know why is there a price difference of $1.95 between these two Franchise for the same product ordered.
Marc.Bedard @rogers.com
Why is it I have to order on the app to receive the discounts that are offered?
This store I was at today in Moosomin, Saskatchewan would not give me the discount I do not have a credit card to prepay in order to receive the discount.
Other stores sometimes does it manually. I am not happy with this at all.
Today – 2/21/24 Very frustrated about being over charged today at subway #20829-0 in Ventura Ca – 2121 e Harbor place Location.
Ordered a 6 inch turkey and provolone cheese sandwich in a wrap and was charged $12.39 – my brother got a 6 inch tuna sandwich and it was $7.99
That’s RIPOFF
Yesterday, I entered a Subway Restaurant at 217 N Queen Street in Lancaster PA 17602 and inquired if my MOBILE ORDER was received
when employee saw me enter and remained inside of kitchen as opposed to making her way towards front counter.
Didn’t say, Hello .. when I entered — regarding a GREETING.
In nasty tone of voice — she responded that ..
NO MOBILE ODERS CAME THRU SYSTEM and I should check my cellphone screen as there are 2 Subway restaurants in Lancaster PA and she thought that I wouldn’t know the difference between choosing Queen St location and King St location.
Requested to know — if her location was 217 Queen St and she said — Yes ( with attitude ) and also – that my order didn’t come through and a BELL would ring when it comes through onto SYSTEM.
So — I re – checked my phone and put order through in a different setting and it ( finally ) came through.
Then – she walked back into kitchen and BELL went off at FRONT COUNTER.
Had to remind her to remain at FRONT COUNTER with customer.
Next — she made my 12 inch Roast Beef Subway as ordered in disgusted manner as if it was a HARDSHIP to do her job and wait on customer.
Tossed veggies onto sandwich instead of placing them gently and thus sandwich came out sloppy.
Then – she placed sandwich into brown bag ( which became wet) and it became wet from veggies slopped onto sandwich and sticking out of bread.
Wanted to ask for extra brown bag or plastic bag ( as it was getting ready to rain outside) and she walked back into kitchen and said that I need to know that RESTROOM was CLOSED .. due to a CUSTOMER OVERDOSE before I entered and I hadn’t asked for RESTROOM.
But — I saw ambulance putting patient on stretcher into rig .. 10 minutes before I entered.
Apparently — the way that employee ‘ s Day began was going to set the tone for all clientele that she serviced on that day.
She needed to call her boss and close restaurant for entire day or shift ( if no coverage was available ) rather than be unproductive in her handling of customers.
Later on — in the day ..
half of my sandwich ( -left – over ) became wet in the rain while walking down street and had to stop inside of another business and request for a plastic bag after I purchased a drink.
Lousy customer service skills !
Needs to be re – trained or be dismissed from company.
Is a poor reflection !
Left bad taste in my mouth !
Makes — other locations look bad ( as well ) .. even though each is independently owned and operated.
Order # was 94A19E94 –
B9.
Placed on February 22 – 2024 at 10 : 45 am.
I specifically said no onions when I ordered on the app but when I take my first bite of the sandwich I pull one out of my mouth and come to find they are all over the sandwich
I give up. Store # 10562 cannot follow directions. Special Instructions says “dressing in the side” just ruined a $16 sub. Yup put them all over. Never offered to replace, refund, or even said “ I am sorry” idiots
I have no objection to adding new items to your cheeses; but to eliminate the swiss is very disappointing. You should not eliminate cheese that has been available for years; just to satisfy new customers. It is the long time customers that have kept you in business over the years. Swiss should be a stable1 It goes well with ham.
Please reconsider this elimination.
Went to a subway in Elkhart Indiana on st rd 120 pre-ordered 4 footlong subs waited 20 mins over pick up time finally get them they were made wrong called and told them they said to come back tomorrow worst service I’ve ever had
I ordered one line a pick up order for Subway number 35836–0 located at 7908–2 Blanding Blvd., Jacksonville, FL my order number was CA95ABE -75
I noticed and special instructions for sandwich number 15 minus the mayo and add extra honey mustard and there was no honey mustard on the sandwich at all. Also I asked for them to minus onions and add jalapeño peppers, salt and pepper vinegar oil and my sandwich had onions on and no jalapeño peppers I did not ask for extra mayo on the last sandwich, but it was saturated with mayo.
We came to eat at subway#40328-0 store and one of the workers was really rude I asked for a tuna footlong sandwich and she said they were out of tuna and 3 minutes later another worker was making one tuna sandwich and I asked her that’s what I wanted and she said she didn’t want to prepare the tuna because she was gonna take long…. OK so I told her yes but that what I wanted and she ignore Me
Accidentally placed my order through the app for a subway a state away from me and when I called to cancel the manager was extremely rude and disrespectful to me and refused to give me a refund on the sandwich. Because of this I was unable to eat lunch at all as I was on a work break and also did not have the spare funds to spend on a sandwich at my store. This was the store at 254 Merrimack street, Lowell MA. I have been a customer for a while and am highly doubtful about returning.
I ordered a Turkey & Ham Salad with Provolone Cheese, lettuce, tomatoes, cucumbers, pickles, green peppers, black olives, spinach and salt/pepper…received no tomatoes, no cheese, no green peppers, no black olives and no salt/pepper. $10 for a salad to get half of what I wanted!
Went to subway at 530 NE Glen Oak Ave, Peoria, IL before my night shift as a RN. Entered the subway. NO one was around. I waited a few minutes-nobody. Called out “Hello” behind the counter-nobody. Checked the single bathroom – it was emply. Told myself I’d wait 10 minutes then leave. Waited 9 minutes the employee finally came through the door. Walking slow-wearing sunglasses. Did not apologize for my wait. When I asked if I could get a pizza the employee stated “we have pizzas but they are all frozen.” WHY! YOU KNOW PEOPLE WANT PIZZA FOR DINNER. I think he just did not want to cook anything. I left frustrated over the hole thing.
Subway number 10764-0
Served by 2929 May 28th 2024 at 7 :53:40pm
I asked the lady if I could use the apps promotion even though I’m ordering face-to-face. She said that the promotion is only acceptable if I order through the app. My partner still wanted to order face to face so I planned unplugging the receipt after the purchase. I saw her scan her app but it didn’t occur to me until I walked out of the store that she stole my points I can send a receipt of my email I would still like my point even though the cashier sold the points I accumulated. She knew I had an app yet she chose to steal my points there’s a lack of integrity there and I would like that addressed.
Went to Subway in Grand Junction, Colorado today. Worst service & food ever from a Subway. We placed the order online, 6 sandwiches total & every single one was wrong! The bread was stale to the point of crumbling when you took a bite. The churro was hard as a rock & couldn’t even be bitten. When I asked for a fresh one, I was told that you have to eat them immediately or they get hard. I took it out of the wrapper to show the girl how hard it was & the told me to stop making a mess with the sugar on the counter. When I took them back to be fixed the 1 person was incredibly rude to the point that I wanted to reach across the counter & smack her. I spent $50 on inedible food & won’t be going there again.
i went to subways in elm grove wv and sat in the drive thru line for about 6 mins and no one came to take my order, I even pressed the little help button twice with still no response. I finally went inside and there was only one person inside, I counted at least 4 workers so needless to say they were not swamped busy. I asked if the drive thru was closed I was told no sometimes the button doesn’t work but yet there was a guy working by the wi do who clearly saw me I. The drive thru. Very disappointed in the dedication to the customers by the workers, I u destined it’s hard to find workers period, but when there were 4 of them and not a one of them could take a drive thru order is pretty sad.
Ordered 4 subs, 3 of them were wrong.
1 foot long ordered with no mayo and paid for guacamole. No guac on sandwich. No tomato. But had Mayo. Allergic.
Second ham sandwich was supposed to be meat and cheese only, had Mayo. Allergic.
Bmt was supposed to have tomato. Non on sandwich.
$40 order and only one sandwich was correct and edible.
Subway #50692-0
Trans # 2/a – 797735
6/14/2024
Very disappointed with Subway. Have been going to this Subway since it opened and have always used Subway coupons. Last night ordered 2 subs and was getting ready to pay handed the coupon was told they don’t take coupons anymore. The sign is right over there didn’t you read it. There was NO sign. Two other employees also said the sign states no longer accepting coupons. They looked for the sign but couldn’t find it and said oh someone must have taken the sign down. But no we can’t accept coupons. Asked when that started and no one answered. I paid my $24.08 for the 2 subs and left. Then reading my receipt it said take a 1-minute survey for a free cookie!!!!! Was just told no coupons!!!!!!!
As a retired senior citizen on a fixed income every penny counts. Will definitely rethink eating at Subway again!
Subway#1934-0
Served by: 7243 6/20/2024 6:15:21 pm
Term ID -Trans# 1/A-464799
Sterling was most frustrating at the Pine Bluffs, WY store tonight! There were no clean tables when we walked into the store, so as I ordered my first of two sandwiches, and the person I came in with who is 94 years old, sat at one of the dirty tables, I offered to clean off the table for him, if he would give me the cloth. He acted like he was going to ignore me, and walked away and took off his gloves, , , but he went into another room and came back with a spray bottle and grabbed a large paper towel from a dispenser and handed it to me. I could see that he was working on a pizza order, so I turned and started wiping the dirty tables, and he started asking me what kind of cheese I wanted on my sandwich? He was still working on a pizza!! I threw away my wiping cloth and returned the spray bottle to the counter, and repeated my first sandwich order to him again, , , and he proceeded to tell me how I had made him look bad by wiping the dirty tables for him!! He continued working on my next order, and finally another employee came out from the back room and finished it up for us, , , Sterling was VERY HARD to HEAR, and I was continually asking him to repeat what he was mumbling to me, and I would think if he was that busy, he would appreciate a kind gesture of helping him clean off two tables ! ! ! I did NOT appreciate being treated so rudely!!!
Stopped by Store # 306 (Loves TC)
Ordered 2 Meatball(Boss) Footlongs. 1st the sandwich maker started to only give one portion of cheese, even though it says 2X, fixed that. Then when it was totaled the amount was higher than anticipated. Upon looking at my receipt I had been charged for 2 MONSTER footlongs a difference of more than $2+ each. When i questioned it was informed they had recently had a price increase. HOGWASH!!!
I am unable to access subwaylistens.com.
How do I fill out the survey to redeem my cookies?
Subway staff is awesome, great subs.
Good afternoon. We were lucky to have fantastic service the other day at North Berwick, Maine Subway. A young gal named Shay waited on us and was polite, helpful and made excellent sandwiches. Shout out to her!!
Went to complete the survey and received a message the survey was no longer available. Well here’s my feedback of today’s visit. I placed my order online without any problems. Order was ready when I arrived and staff was pleasant. The downside was that I’m not sure if ths person who made my sandwich followed all instructions. In the special instructions I asked that my sandwich be toasted, it was not. I also asked for oil, vinegar and yellow mustard. These items appeared to have been missing from my sandwich as well. Everything I requested was located on my receipt. On the plus side, ingredients were fresh.
Went to complete the survey and received a message the survey was no longer available. Well here’s my feedback of today’s visit. I placed my order online without any problems. Order was ready when I arrived and staff was pleasant. The downside was that I’m not sure if ths person who made my sandwich followed all instructions. In the special instructions I asked that my sandwich be toasted, it was not. I also asked for oil, vinegar and yellow mustard. These items appeared to have been missing from my sandwich as well. Everything I requested was located on my receipt. On the plus side, ingredients were fresh.
I’m really disappointed with the Subway on Tully Rd in Modesto, CA, the lone woman working there was clearly stressed out and they were out of most of their breads…I wanted Italian herb and cheese…she called and said honey oat was available and when I got there it wasn’t available. After 20 mins she should have had my sandwich ready but she hasn’t even started on my online order. She said since Mon wage went to $20/hr they’re only having one person on duty even when it gets busy… That’s BS! I was also disappointed with how flavorless the turkey sandwich meat was…
Very bad customer service by 100649 at Subway#2148-0 on 08/08/2024. My Family was distressed and our vacation just started on a bad, negative angry note because of this most unfriendly and bullying employee. She was mean even to her own co-worker! Shame on her and her hiring team to let her represent SUBWAY. I will start going to Potbelly/Quiznos/JJs but NEVER to Subway again. Most humiliating experience. I used to like it but not any more. My daughter is traumatized by this horrendous experience. I understand Subway has millions of customers like me so it won’t care but I and my friends/coworkers who ordered from Subway almost every week won’t care about Subway anymore! Cheers!
Wheat bread was way too hard to even eat… store 16943 at Rock Barn Rd … usually they are best around but not lately
Hi I was at store 7353 I put my order on the website. It was made wrong wrong bread, not toasted, to much oil, was told I had to bring the sandwiches back to the store. I live to far plus it was to be my dinner and lunch for the next day. I asked if they were going to pay for my gas to bring the sandwiches back. I was told no. I’m about stopping coming in to subway because the last time I went to subway I didn’t even get my order because it was taking to long to get my food. At this point time I will not be coming back.
Great job. . I was going to leave more of a comment on the survey that the QR code takes you to. But I don’t think that I should have to leave credit card information in order to leave comments on how well your business is run.
I usually order inside at Subway and I get a good sub, today I used the app for the first time and was not happy with my sub, I got no tomatoes,less meat,no banana peppers my order #:6234FF-4C-4F Subway #57971
Subway Listens? That’s a really funny joke! Because as far as I can tell, Subway doesn’t listen to anything the customer has to say! When I call a Subway in my area all I get is a person’s voice telling me to go to a website which in turn says it’s no longer available. I tried to cancel an order and apparently that’s not an option. As long as you have my debit card # I’m pretty much screwed. Your customer service is nonexistent. The Subway stores in Newberg Oregon are a joke. They never honored the advertised specials until Jersey Mike’s opened here, and now all of a sudden they honor the specials. Well, kind of. I’m done with Subway. I quit going to the ones here in Newberg because of cleanliness and then I heard they had cleaned things up. Now you can’t even cancel on order?? I’m done
Very disappointed I order on line and didn’t get my order till 1.5 later, workers are slow and unprofessional. I spent $50.
I ordered more onion, and then asked for lots of onion please! My sub had no onion! Not even a little bit. If the store has none, they need to mark that on the website so I can select another store. I asked them to toast the bacon, but not the sub. My bacon was raw! At least they gave me some. Far too often it’s missing. Lucky my co-worker brought food to work and I put my sub in the refrigerator overnight. I found this when I got home and I pulled it out to cook in my toaster oven. What if I got sick? Would you want to eat raw bacon?